Terms & Conditions

Clients are responsible for providing accurate, complete, and timely information required to execute their projects.

Client responsibilities include:

1. Providing text, images, logos, branding materials, and other necessary content.
2. Ensuring they have the legal rights to use all submitted content.
3. Providing required domain, hosting, and third-party account access through secure channels.
4. Reviewing designs, development progress, and deliverables.
5. Communicating feedback and approvals within reasonable timeframes.
6. Making payments according to agreed milestones.
7. Ensuring their business activities and published website content comply with applicable laws.
8. Maintaining appropriate security of credentials and accounts under their control.

Infra Web Tech shall not be responsible for inaccuracies, copyright violations, or unlawful content supplied or approved by clients, except to the extent liability arises from our own acts or omissions.

Website design and development services will be performed according to the mutually agreed project scope.

7.1 Design Approval

Clients may be asked to approve website layouts, designs, functionality, and other deliverables at different stages.

Significant changes requested after approval may require additional time and charges.

7.2 Revisions

The number and extent of revisions included in a project depend on the applicable quotation or service agreement.

Additional revisions, redesigns, new features, or functionality outside the agreed scope may be billed separately.

7.3 Browser and Device Compatibility

We aim to develop responsive websites compatible with current major browsers and commonly used devices.

Compatibility with obsolete browsers, unsupported operating systems, or specialized devices is not guaranteed unless expressly included in the project scope.

7.4 Third-Party Software

Projects may use third-party frameworks, plugins, themes, APIs, payment gateways, or other software.

Their availability, licensing, updates, and functionality remain subject to the respective providers' terms.

For e-commerce projects, Infra Web Tech may provide product management, shopping cart functionality, payment gateway integration, order management, and related features as agreed.

Clients are responsible for:

• Maintaining accurate product descriptions and pricing.
• Managing inventory, orders, shipping, and returns.
• Establishing appropriate customer-facing legal policies.
• Complying with applicable consumer protection and e-commerce regulations.
• Maintaining merchant accounts and payment gateway approvals.
• Paying transaction fees charged by third-party payment providers.

Infra Web Tech does not guarantee payment gateway approval, transaction success, or uninterrupted availability of third-party payment services.

SEO services are intended to improve website visibility, technical optimization, content relevance, and organic search performance.

However, search engine rankings depend on multiple factors outside our control.

Infra Web Tech does not guarantee:

• First-page rankings on Google or other search engines.
• A specific keyword position.
• A fixed number of organic visitors.
• A guaranteed increase in leads, enquiries, or sales.
• Permanent ranking improvements.

Search engines may change their algorithms, indexing methods, and ranking policies without prior notice.

SEO performance may vary based on competition, website condition, industry, content quality, and market conditions.

Infra Web Tech provides advertising campaign setup, management, optimization, tracking, and consulting services.

10.1 Advertising Budget

Unless expressly stated otherwise, advertising expenditure payable to Google, Microsoft, Meta, or other advertising platforms is separate from Infra Web Tech's professional management fees.

10.2 Advertising Performance

Campaign performance depends on factors including competition, targeting, advertising budget, landing page quality, market demand, and platform algorithms.

Infra Web Tech does not guarantee a specific number of clicks, conversions, leads, enquiries, or sales.

10.3 Advertising Account Policies

Clients must comply with the advertising policies of the platforms they use.

Advertising platforms may reject advertisements, restrict accounts, or suspend campaigns.

Infra Web Tech is not responsible for independent platform enforcement decisions, except where such consequences arise from our own breach of agreed obligations or applicable law.

10.4 Tracking and Conversion Measurement

Conversion tracking, analytics, and attribution data may be affected by cookie preferences, privacy restrictions, browser settings, tracking prevention, and third-party platform limitations.

Reported advertising results may therefore differ from actual business outcomes.

Social media marketing services may include content creation, graphic design, post scheduling, advertising management, and account optimization.

The exact deliverables will be specified in the agreed service package.

Clients remain responsible for the accuracy and legality of business information, claims, offers, and promotional content supplied or approved by them.

Infra Web Tech does not guarantee follower growth, engagement, enquiries, sales, or uninterrupted account availability.

Social media platforms may modify their algorithms, policies, or features without prior notice.

Domain registration, web hosting, SSL certificates, email hosting, and related infrastructure services may involve third-party providers.

12.1 Domain Registration

Domain names are subject to availability, registrar policies, and applicable registration rules.

Clients must ensure timely renewal of their domains.

12.2 Hosting Services

Hosting services may be provided directly by Infra Web Tech or through third-party infrastructure providers.

Service availability depends on server infrastructure, network conditions, maintenance, security, and external service providers.

Unless expressly agreed, uninterrupted uptime is not guaranteed.

12.3 Annual Renewals

Certain services require periodic renewal, including:

• Domain Registration
• Website Hosting
• SSL Certificates
• Email Hosting
• Premium Plugins and Software Licenses
• Website Maintenance and Support Plans

Renewal charges and dates will be communicated through the relevant quotation, invoice, or service agreement.

12.4 Expired Services

Failure to renew services on time may result in website downtime, email disruption, domain expiration, or service suspension.

Where Infra Web Tech manages the service, we may provide renewal reminders as a courtesy. However, clients remain responsible for ensuring timely payment and renewal.

Restoration after expiration may involve additional charges or may not be possible, particularly where a domain has been released or deleted by its registrar.

Website maintenance and technical support are provided according to the selected maintenance plan or service agreement.

Maintenance may include:

• Website Content Updates
• Software and Plugin Updates
• Bug Fixes
• Security Monitoring
• Backup Management
• Performance Optimization
• Technical Assistance

Unless expressly included, maintenance plans do not automatically cover complete website redesigns, new modules, major feature development, or extensive third-party integrations.

Support response times and availability depend on the agreed service package.

14.1 Client-Provided Materials

Clients retain ownership of logos, trademarks, text, images, and other intellectual property they lawfully provide to Infra Web Tech.

14.2 Project Deliverables

Ownership and usage rights for custom-designed or custom-developed deliverables will be determined by the applicable quotation or service agreement.

Where the agreement provides for transfer of ownership, such transfer will take effect according to its terms, including any agreed payment conditions.

14.3 Pre-Existing and Reusable Components

Unless expressly agreed otherwise, Infra Web Tech retains ownership of its pre-existing software, reusable code libraries, proprietary tools, templates, frameworks, development methodologies, and internal systems.

Where such components are incorporated into a client project, the client receives the usage rights specified in the relevant agreement.

14.4 Third-Party Licenses

Open-source software, commercial plugins, themes, frameworks, and third-party components remain subject to their respective licenses.

Nothing in these Terms overrides applicable third-party licensing requirements.

14.5 Source Code Delivery

Source code, administrative access, repositories, and technical documentation will be provided only to the extent specified in the agreed project deliverables and subject to applicable payment and licensing terms.

Infra Web Tech and its clients may exchange confidential business, technical, financial, or operational information during a project.

Both parties are expected to take reasonable precautions to protect confidential information from unauthorized disclosure.

Confidentiality obligations do not apply to information that:

• Is already publicly available through lawful means.
• Was lawfully known before disclosure.
• Is independently developed without using confidential information.
• Must be disclosed under applicable law or a valid legal order.

More detailed confidentiality obligations may be established through a separate Non-Disclosure Agreement (NDA).

Project cancellation and refund eligibility depend on the agreed scope, work completed, resources committed, and applicable legal requirements.

16.1 Cancellation by the Client

Clients may request project cancellation through written communication to Infra Web Tech.

Any refund will be assessed according to the applicable agreement, the stage of project completion, and services already delivered.

16.2 Work Already Completed

Fees attributable to services already performed, approved milestones, and non-recoverable third-party expenses may be deducted from any refundable amount, where contractually and legally permitted.

16.3 Third-Party Charges

Domain registration, hosting, software licenses, advertising expenditure, and other third-party charges may be non-refundable depending on the provider's policies and applicable law.

16.4 Separate Refund Policy

Additional details may be provided in our Refund & Cancellation Policy, which should be read together with these Terms & Conditions.

Nothing in these Terms excludes statutory refund rights or other remedies available under applicable law.

Infra Web Tech follows reasonable technical practices when developing, deploying, or maintaining websites.

However, no website, application, server, or internet-connected system can be guaranteed to be completely secure.

Clients are encouraged to maintain appropriate account security, strong passwords, access controls, and backups.

Backup frequency, retention, disaster recovery, and restoration responsibilities depend on the applicable hosting or maintenance agreement.

Unless specifically agreed, Infra Web Tech does not provide an unconditional guarantee against hacking, malware, data loss, or service interruptions.

Our projects may integrate external services such as:

• Payment Gateways
• Google Maps
• WhatsApp and Messaging APIs
• Email and SMS Gateways
• CRM and Marketing Platforms
• Analytics and Advertising Tools
• External Software APIs

These services are governed by their respective providers' terms, pricing, availability, and privacy policies.

Infra Web Tech is not responsible for independent changes, restrictions, or outages introduced by third-party providers, except to the extent caused by our own breach of contractual obligations.

Clients and website visitors must not use our website or services for unlawful or unauthorized activities.

Prohibited activities include:

• Distributing malware, viruses, or malicious code.
• Attempting unauthorized access to systems or accounts.
• Conducting fraudulent or deceptive activities.
• Infringing intellectual property rights.
• Publishing or distributing unlawful content.
• Abusing website forms, communication systems, or infrastructure.
• Violating applicable laws or third-party platform policies.

Infra Web Tech may refuse or suspend services associated with prohibited activities, subject to applicable law and contractual obligations.

To the maximum extent permitted by applicable law, Infra Web Tech shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our services, including lost profits, lost business opportunities, or loss of anticipated revenue, except where such liability cannot legally be excluded.

Where legally permissible, our aggregate contractual liability for a particular service shall not exceed the fees paid to Infra Web Tech for that service during the 12 months immediately preceding the event giving rise to the claim.

These limitations do not exclude or restrict liability for fraud, willful misconduct, or any other liability that cannot lawfully be limited or excluded.

Infra Web Tech may suspend or terminate services where reasonably justified, including situations involving:

• Material non-payment.
• Serious violations of these Terms.
• Fraudulent or unlawful activities.
• Security threats affecting infrastructure or other users.
• Material breach of an applicable service agreement.

Where reasonably practicable and legally appropriate, advance notice and an opportunity to resolve the issue will be provided.

Termination does not automatically release either party from outstanding payment obligations or other obligations that survive termination.

Neither party shall be responsible for delays or failures in performing obligations caused by events beyond its reasonable control, including natural disasters, major internet or infrastructure outages, government restrictions, war, civil disturbances, or other extraordinary events.

The affected party shall take reasonable steps to minimize disruption and resume performance when practicable.

Payment obligations for services already provided shall remain subject to the applicable agreement and law.

Infra Web Tech respects the privacy of website visitors and clients.

Our collection, use, storage, and processing of personal information are described in our Privacy Policy.

For more information, please visit:

https://www.infrawebtech.com/privacy-policy

Clients are responsible for ensuring that their own websites and business operations comply with applicable privacy and data protection requirements, according to their respective legal obligations.

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable statutory rights, mandatory jurisdictional provisions, and any separately agreed dispute resolution mechanism, courts having competent jurisdiction in Jhansi, Uttar Pradesh, India, shall have jurisdiction over disputes arising from these Terms & Conditions.

The parties agree to make reasonable efforts to resolve disputes amicably before initiating formal legal proceedings.

Infra Web Tech may update these Terms & Conditions periodically to reflect changes in services, business operations, legal requirements, or technology.

Updated Terms will be published on this page with a revised effective date.

Material changes affecting existing service agreements will be handled in accordance with the applicable contractual terms and legal requirements.

Continued use of the website after updated Terms become effective may constitute acceptance where permitted by applicable law.

For enquiries, support requests, contractual questions, or concerns regarding these Terms & Conditions, please contact:

Infra Web Tech

Registered/Business Address:

104, Kisan Bazar, New Galla Mandi Road,

Jhansi, Uttar Pradesh – 284001, India

Email: info@infrawebtech.com

Website: https://www.infrawebtech.com

We aim to respond to business and service-related enquiries within a reasonable timeframe.